Sydney taxi driver complaints

Upset taxi passengers are often being left voiceless due to the lack of a single mainstreamed reporting mechanism for handling complaints, according to the taxi industry. Making a complaint about a taxi service if you have a problem with a taxi or taxi drivers behaviour, or you believe a vehicle to be unlicensed, report it immediately. If you require urgent assistance please call 1 500. But instead all the new drivers, who mostly set their own hours and working area, seem to spend most of their time going after the more lucrative jobs. Customer feedback and complaints handling commercial. Transport customer complaints and feedback policy pdf, 179. Uber proves 40% cheaper than sydney taxis and more.

Information about the driver app, payouts, riderelated issues, etc. He was previously a taxi driver on and off for three decades. I can offer you a clean car, a smooth ride and a friendly chat along the way. Compliment a taxi driver and let them know they are providing a good service. Sydney s taxi networks provide an integrated and easytouse service to book a taxi for a passenger in a wheelchair. Over 10% of the taxi fleet in nsw is wheelchair accessible. If you have any suggestions, compliments or complaints about your driver or your taxi trip. Sydney airport taxi service taxi sydney at airport to. Consumer group takes 28 trips each with taxis and uberx to test safety, reliability and value, reporting taxis were more expensive nine times out of 10. Salim mehajer charged with assaulting sydney taxi driver. If the first driver does not commit to the usual price range andor gives you grief about new higher tolls, etc. All complaints and feedback will be handled equitably, objectively and in an unbiased manner in accordance with the following policies. Hi im jack, your friendly sydney taxi driver with over 20 years of experience. The types of issues you can complain to us about include.

Taxi drivers who need to assist their passengers to the terminal buildings may. The types of complaints that we may refer to the bsp or owner to resolve include. To lodge a complaint or compliment a taxi in nsw, please lodge this here. We regularly audit bsps to ensure that their processes comply with legal requirements. Other complaints such as dangerous driving, assault or theft should be reported to the police and then to the licensing agency. Former auburn deputy mayor salim mehajer has been released from a sydney police station after being arrested following an altercation with a. Point to point transport feedback feedback about nsw point to point transport including taxis, hire cars, rideshare services, fares and charges, safe travel, secure taxi ranks and accessible travel. As an owner i can tell you that there are drivers working for the biggest sydney taxi company who have multiple complaints. All registered bsps must have a complaints handling process.